Through industry expertise and data insights, our business process services (BPS) help you to build smart operations that deliver superior outcomes.
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The playbook for growth is being re-written. Digital innovators are entering the market at an astonishing rate, introducing radically new offers and re-setting the bar for simplicity and personalization. To harness new opportunities and anticipate risk, businesses old and new need a different kind of operations.
We blend data and technology with industry depth, process expertise and human ingenuity to deliver intuitive operations that help our clients be ready for the unexpected.
We help your organization achieve smart operations by bringing together the best of your team and our global experts to apply CGI’s mature, rapid deployment methodology. This distinctive blend of advanced technology and experienced operational teams ensures you receive exceptional service and business outcomes.
Optimize operations through automating and improving workflows to reduce cost, mitigate risk of human error, improve processing time, and generate an enhanced user experience.
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From robotic process automation to artificial intelligence, benefit from the full spectrum of intelligent automation technologies to drive front-office success and back-office operational accuracy, speed and efficiency.
Through our global delivery model, help drive down costs, expand access to best talent, provide resilience, and speed up implementation of strategic initiatives, to compete and win in your global economy.
Connected and integrated telephony, web, email, SMS, chat, social media, and virtual assistant channels provide a seamless and tailored digital customer experience.
Deliver a superior customer experience through our blend of human centered design with intelligent automation, real-time speech analytics, natural language processing, data-driven dialing, and AI virtual assistants to create effective inbound and outbound contact operations.
Achieve well-balanced human-machine smart operations from our combination of industry and process expertise, deep operational knowledge, and optimal blend of digital technologies. Connect with our experts.
Achieve new revenue-generating opportunities for your organization with next-generation customer service. We enable you to deliver proactive, predictive interactions across all your customers’ preferred channels to deliver more efficient, effective and enriched experiences.
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Transform finance and accounting operations into a value generator for your organization. Apply next-generation digital capabilities to enhance existing investments and turn procure-to-pay, order-to-cash, record-to-report and financial planning into valuable business insights.
Improve campaign effectiveness to maximize value and return on investment. Utilize data-driven insights to advance and develop your products and services, resulting in increased customer satisfaction, usage and business growth.
Use intelligent automation, digital platforms and smart analytics to transform core operations. Exceed customer expectations and maximize return on investment.
Successfully delivered digital services across these diffrent industries.
We use leading technology to provide you with better-than-expected results. Depending on your project, we will choose the tech stack that will best do its job.
